FREQUENTLY ASKED QUESTIONS
Are you a manufacturer or a retailer?
We are a dairy in Forlì, in the Romagna region of Italy.
We are definitely a producer!
Are all the cheeses I find on Fromago your produce?
Yes, all the cheeses and brands you can find on this site are our products.
Are the cheeses gluten-free?
Yes, we only produce cheeses with fresh milk, skim and salt, all naturally gluten-free foods so our products are absolutely safe for celiacs and gluten intolerants.
How does refrigerated shipping work?
We use a courier for the isothermal delivery:
Express courier BRT: we put the carefully packed product in a polystyrene box with ice inside to keep the cold chain.
What do I do if the box isn't in good condition?
Ask the driver to bring the car. complete inventory of goods On shipping, take pictures of the neck and send them to our email address info@fromago.it. We will proceed with the reimbursement process.
How long does it take to deliver?
BRT normally ships in 24/48h throughout Italy except for the islands where an additional day may be required.
Can I only buy whole shapes?
For larger cheeses, you can buy even half-shaped.
Plus we have all the mini versions of our favorite cheeses, available in a tassable format at just 380 grams!
What's the best way to preserve cheese?
All our cheeses are stored in the refrigerator between 2 and 4 o'clock with their charge.
If a seasoned cheese has made some mold on the surface, should I throw it away?
No, just clean it and cut off the moulded surface until the pasta still comes out white, the cheese inside is still good!
Can I freeze some seasoned cheese?
Do not freeze the cheeses that are ripe, as this may alter their texture and flavor.